Louden Group Pty Ltd is dedicated to safeguarding the privacy of an individual’s personal information. This document outlines how we aim to protect the privacy of your personal information, your rights concerning your personal information managed by us, and the way we collect, use, and disclose your personal information.
In managing your personal information, we will adhere to the Privacy Act 1988 (Cth) (Privacy Act) and the thirteen Australian Privacy Principles in the Privacy Act.
We have implemented policies and procedures to ensure that:
• personal information is managed in an open and transparent manner
• the privacy of personal information of clients and staff is protected
• we collect and handle personal information fairly
• personal information we collect is used and disclosed only for legally permitted purposes
• we regulate access to and correction of personal information
• we maintain the confidentiality of personal information through appropriate storage and security measures.
Types of information we collect Client personal information is collected to provide care and services. Personal information we may collect includes:
• name, address, telephone number, and email address
• date of birth
• gender
• advocate or emergency contact’s phone number and email
• health information
• diversity status (ethnicity, lifestyle preferences).
How we collect personal information Client’s personal information may be collected from:
• you, the client
• your family members or significant others
• your advocate
• your doctor or other service providers or facilities.
We will collect personal information directly from you unless:
• we have your consent to collect the information from someone else
• we are required or authorised by law to collect the information from someone else
• it is unreasonable or impractical to do so.
You can withdraw your consent at any time by contacting us; however, this may impact our ability to provide services.
Purpose of collecting personal information Personal information is collected for the purpose of providing care and services. The information may be used to:
• deliver support services
• enable service providers and medical practitioners to provide care and services
Disclosure of personal information We may disclose your personal and health information, for the purpose of your care and services, to:
• service providers who assist us in providing care and services, medical practitioners, external health agencies such as ambulance services, hospitals, the National Disability Insurance Scheme, and other relevant government organisations
• a person you have nominated as your advocate, e.g., parent, child or sibling, spouse, a relative, a member of your household, a guardian, an enduring power of attorney, or a person you have nominated to be contacted in case of emergency, provided they are at least 18 years of age.
We may not use or disclose personal information for purposes other than providing care and services, unless:
• you have consented
• the purpose is related to providing care and services, and you would reasonably expect disclosure of the information for that purpose
• we believe on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to your life, health or safety or a serious threat to public health or public safety
• we have reason to suspect unlawful activity and disclosure is required or authorised by law.
We will not disclose your personal information to an overseas recipient.
Security of personal information We take all reasonable steps to ensure that the personal information we hold is protected against misuse, loss, unauthorised access, modification, or disclosure. We hold personal information in both hard copy and electronic forms in secure databases on secure premises and on secure, cloud-based technology, accessible only by our authorised staff.
Accessing the personal information that we hold about you Under the Privacy Act, you have a right to access your personal information that is collected and held by us. If at any time you would like to access or change the personal information
